Our focus this year has been on major strategic pillars: enhancing customer acquisition and retention, optimizing costs, and ultimately boosting profitability while improving the customer experience.
We achieved these goals through significant initiatives such as the launch of Albilad Verse, a groundbreaking application incorporating Metaverse components.
Our commitment to innovation underscores our core value of embracing digital transformation as we lead the way in offering comprehensive and user-friendly digital banking solutions.
Launched Albilad Verse
Application
Initiated Open Banking for
Corporate Customers
Onboarded Digital
Visitors
Established 5 new Fintech
Partnerships
Awarded “Fastest
Growing Mobile
Application”
95% Customer
Satisfaction Rate
Successful CRM
Transition
Comprehensive Regulatory Compliance
96% On-Time Complaint Resolution
Digitized Customer Feedback Mechanism
For more information about Customer Experience,
please download the full report by visiting
our Download Center.
Successful Implementation
of Advanced Security
Measures
Robust Incident
Management
Comprehensive
Compliance with
regulatory frameworks
Innovative Technology Adoption such as Privileged Access Management (PAM) and Identity Governance (IAM)
Enhance the
Security Operation Center
ZERO Security
Incidents with Harmful Consequences
For more information about Information Security,
please download the full report by visiting
our Download Center.
Deployed Robotic Process Automation (RPA) within
bank operations
Successfully Operationalized Standalone Branches
Developed a New Data
Center
Enhanced Legal and
Business Continuity
Awareness Among
Employees
Established a Ladies’ Gym
For more information about Shared Services,
please download the full report by visiting
our Download Center.
two comprehensive tests were conducted to ensure the effectiveness of the business continuity plan in accordance with the instructions of the Saudi Central Bank.
In 2024, two comprehensive tests were conducted (Business Continuity Test – Cybersecurity Test) to ensure the effectiveness of the business continuity plan in accordance with the instructions of the Saudi Central Bank. Furthermore, comprehensive disaster recovery plan tests were conducted, spanning seven days and encompassing all critical operations and IT systems. These tests involved transferring these systems to the Bank’s secondary data center for safekeeping.
For more information about Business Continuity, please download the full report by visiting our Download Center.
PDPL
Implementation
Trade Finance
System
Enhancement
Investment Wakalah (Zakat Non-Exempt) Product Launch
Achieved 100% Compliance
with SAMA ITGF
Inaugurated a
Tier 4 Data
Center
Automated Compliance &
Risk
Management
For more information about Technology,
please download the full report by visiting
our Download Center.