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Our Stakeholders Our Stakeholders Our Stakeholders
  • Customers
  • Business Partners & Suppliers
  • Investors & Shareholders
  • Regulators & Government Authorities
  • Community
  • Employees

Modes of Engagement

  • Branches

  • Service centers

  • Call center

  • Online banking

  • Social media

  • Bank website

  • Public events

Interests

  • Friendly & responsive customer service

  • Data Security

  • Data privacy

  • Innovative products & services

  • Digital banking services

Modes of Engagement

  • Regular engagement & communications

  • Tendering process

  • Supplier Code of Conduct

  • Annual & public reports

  • Bank website

Interests

  • Responsible & sustainable procurement

  • Digital innovation & transformation

  • Community investments

  • Anti-money laundering, bribery & corruption

  • Financial stability & systemic risk management

Modes of Engagement

  • General Assemblies

  • Annual Reports

  • Investor conferences & presentations

  • Investor relations

  • Press Releases

  • Bank website

Interests

  • Economic performance

  • Sustainable investments

  • Business ethics

  • Governance & compliance

  • Governance & compliance

  • ESG ratings & indices

Modes of Engagement

  • Board of Directors

  • Engagement with government authorities

  • Compliance reports and associated activities

  • Annual & public reports

Interests

  • Governance, business ethics & compliance

  • Anti-money laundering, bribery & corruption

  • Economic performance

  • Community investment & socioeconomic development

  • Nationalization

Modes of Engagement

  • Volunteering & donation programs

  • Education programs

  • Partnerships

  • Products & services

  • Social media

  • Public events

  • Bank website

Interests

  • Financial literacy

  • Financial inclusion & accessibility

  • Nationalization

  • Governance, business ethics & compliance

  • Community investments

Modes of Engagement

  • Training & development programs

  • Performance appraisals

  • Rewards & recognition programs

  • Bank events

  • Annual & public reports

  • Bank website

Interests

  • Fair compensation

  • Talent development

  • Diversity & inclusion

  • Employee wellbeing

  • Customer satisfaction