Bank Albilad lunches the authenticated WhatsApp service on the number +966920001002 for its valued customers to provide a communication platform that meets their needs and requirements around the clock from inside and outside the Kingdom of Saudi Arabia. This comes as an effort by the bank to provide various communication platforms and advanced systems aimed at improving the experience of valued customers and their access to all services provided by the Bank.

Mr. Abdulaziz Al-Anizan, CEO of Bank Albilad stated that: “Providing the documented WhatsApp service comes to help our valued customers in obtaining all the services provided by Bank Albilad, in addition to responding to general inquiries from any place 24/7.”

"This service will not be the first, but Bank Albilad will continue to provide all available platforms for communication to our valued customers and enhance the bank's role in its leadership in digital banking and providing innovative solutions," Al-Anzan added.

Mr. Kamal Kiko, Regional Director for the Middle East and North Africa, said: “The customer experience has become paramount for all companies and organizations in the commercial and government sectors. The banking sector is one of the most important competitive markets for improving customer experiences. Today, banking is all about providing a personal dialogue through communication channels preferred by customers, including WhatsApp. Receiving and responding to customers daily banking inquiries is a new and attractive way to build trust through “WhatsApp” application, which enjoys high confidence from customers. We are eager to participate with Bank Albilad to help build the brand in the long term and gain the trust of customers.”

Bank Albilad also provides its services to all customers through its extensive network of 149 branches across the country, in addition to 5 sales centers in Riyadh, Jeddah, Dhahran, Al Jubail and Al Kharj operating until 9:00 PM.

Bank Albilad provides money transfer services and foreign currency exchange through its remittance arm Enjaz with more than 180 centers all over the Kingdom, including Enjaz Centers at King Khalid Airport in Riyadh that opens its doors around the clock (International departure terminal no.1– international departure terminal no.2- international arrival terminal no.2), in addition to 80 Enjaz Self-Service Machines. 

The bank as well provides services to the SME sector through more than 10 centers in Riyadh, Jeddah, Dammam, Al Ihsaa, Abha, Makah, Al-Qassim, Hail, Al-Jubail and Al-Khafji and through Bank Albilad business phone No. 8001237777, email: SME@bankalbilad.com. The bank also offers its services through wide ATM network of more than 850 ATMs and through the latest integrated e-services 24/7, including the website www.bankalbilad.com and Albilad app for smart phones. 

In addition, Bank Albilad provides 24/7 customer service line via Albilad phone No. 920001002, WhatsApp on 966920001002+, and a toll-free number inside the kingdom 8001230000 for general inquiries and feedback or through all social media channels, including @Enjazalbilad/ @Bankalbilad, Twitter, Facebook, Instagram, LinkedIn and Snapchat.