How to get Enjaz card?
Visit one of Enjaz centers which provide Enjaz Card issuance service and submit your request
How to issue and receive Enjaz card?
Enjaz card will be issued and received directly through Enjaz Center
Is there any fee for issuing Enjaz card?
You can get Enjaz digital card for FREE and the physical card for SAR 30 VAT included
Is there an annual fee for Enjaz card?
There is no annual fee for Enjaz card
Does it require activation of Enjaz card before using it?
- After receiving your card from Enjaz center, visit the nearest Bank Albilad ATM
- Insert Enjaz card into Bank Albilad ATM card reader
- You will receive a text message with an activation code on your mobile number which is registered in your Enjaz membership
- Enter the activation code on Bank Albilad ATM screen
- After entering the correct activation code, you will be asked to create a 4-digit PIN code
- Then re-enter the 4-digit PIN code for confirmation
How do I get a PIN code for Enjaz card?
- After receiving your card from Enjaz center, visit the nearest Bank Albilad ATM
- Insert Enjaz card into Bank Albilad ATM card reader
- You will receive a text message with an activation code on your mobile number which is registered in your Enjaz membership
- Enter the activation code on Bank Albilad ATM screen
- After entering the correct activation code, you will be asked to create a 4-digit PIN code
- Then re-enter the 4-digit PIN code for confirmation
Do I need to add my current beneficiaries again to be able to transfer through Bank Albilad ATMs?
No, You can transfer to all your current beneficiaries at any time through Bank Al-Bilad ATMs without the need to visit the center
How to add a new beneficiary or to update current beneficiary info?
You can add a new beneficiary or update current beneficiary info through Enjaz centers
Can I get more than one card or additional cards?
A customer is entitled to have only one active card
Is it possible to get Enjaz card if I do not have an account with Bank Albilad?
Yes, and in order to get Enjaz card you should have an active Enjaz membership
Is it possible to get Enjaz card if I have an account with Bank Albilad?
Bank Albilad customer can use all the services of Enjaz through Albilad E-channels without the need to issue Enjaz Card
Can I transfer money from Enjaz card to another Enjaz card?
Yes, the transfer only through Bank Albilad ATMs using the account number of Enjaz card holder
Is it possible to transfer from Enjaz card to a local bank account?
Yes, the transfer only through Bank Albilad ATMs using the IBAN account number of the beneficiary
How much the Maximum transferring amount to Enjaz Card?
The Maximum transferring amount to Enjaz Card is 25,000 SAR
How much the Maximum transferring amount to local bank account from Enjaz card?
The Maximum transferring amount from Enjaz card to local bank account is 25,000 SAR
How can I know the account number & IBAN of Enjaz Card?
Once you issued Enjaz Card you’ll receive an SMS on your mobile contains Enjaz Card account number & IBAN
Is it possible to get Enjaz card if I have an account with another bank?
Yes, and in order to get Enjaz card you should have an active Enjaz membership
Can I get Enjaz card if I have a Payroll card from Bank Albilad?
Bank Albilad Payroll card holder can use all the services of Enjaz through Albilad E-channels without the need to issue Enjaz card
Can I get Enjaz card if I have Household card from Bank Albilad?
Bank Albilad Household card holder can use all the services of Enjaz through Albilad E-channels without the need to issue Enjaz card
How can I change the PIN code of Enjaz digital card?
You can change the PIN code of your Enjaz digital card through Enjaz App, as the following steps:
- Sign in Enjaz App via full access “using users name & password”
- Go to settings
- Press on option “change password
How can I change the PIN code of Enjaz physical card?
You can change the PIN code of your Enjaz physical card through Enjaz App & Bank Albilad ATMs
What do I have to do if I forget the PIN code of Enjaz card?
Visit the nearest Enjaz center and submit the request through Enjaz Customer Services Representative
What should I do if I lost or have my Enjaz Card been stolen?
Request to immediately stop the card by calling Enjaz phone:
From inside the Kingdom via landline or mobile phone: 8005000300
From outside the Kingdom via landline or mobile phone: +966920011541
How to get new Enjaz card instead of a lost, damaged or stolen card?
Request to immediately stop the card by calling Enjaz phone:
- From inside the Kingdom via landline or mobile phone: 8005000300
- From outside the Kingdom via landline or mobile phone: +966920011541
And you can visit one of Enjaz centers to get your new card
Please visit this link to find the Centers that provide Enjaz Card issuance service
Click Here
Is it possible to recharge Enjaz card via other bank cash deposit machines?
You can only recharge your Enjaz card balance on selected Enjaz branches, Bank Albilad cash deposit machines ATM, or through a transfer from Bank Albilad or any local bank account.
Can I use Enjaz Card for cash withdrawal?
Yes, you can use Enjaz card for cash withdrawal only from Bank Albilad ATMs
Is there any charge for cash withdrawal from Bank Albilad ATMs?
No, it’s FREE of charges
What are the international transfer services available in Enjaz card?
Enjaz card holders can use Bank Albilad ATMs at any time to make international transfer of activated beneficiaries for the following services:
- Enjaz Easy
- Western Union
- Swift
I would like to get an account statement of Enjaz card?
- You can get a summary of your account statement of Enjaz card through Bank Albilad ATMs
- You can also get an account statement through Enjaz centers
Is there any fee to get an account statement?
- You can get a summary of your account statement of Enjaz card for FREE through Bank Al-Bilad ATMs
- You can also get an account statement through Enjaz centers. (Fees apply depends on the account statement period)
How can I raise cancelation, refund or amendment request?
You may raise your request through Enjaz branch Customer Service Representative, or you may call our call center 8005000300
What should I do if I have an enquiry or Complaint?
You may raise your request through Enjaz branch Customer Service Representative, or you may call our call center 8005000300
